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Rapid Pressure Washing Wollongong logo with house and water waves

PRIVACY POLICY

Last updated: 07/01/26

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Rapid Pressure Washing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, store and protect your personal information.

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1. Information We Collect

We may collect the following information when you interact with us:

 

Personal details

  • Name

  • Email address

  • Phone number

  • Street address or service location

 

Service-related information

  • Details about your property or job request

  • Photos provided by you (before/after)

  • Notes related to quotes or bookings

 

Website and digital

  • IP address

  • Browser type

  • Pages viewed

  • Form submissions

  • Interactions with ads (Facebook, Instagram, Google etc.)

 

We collect this information directly from you when you:

  • Submit a contact or booking form

  • Request a quote

  • Call, text or email us

  • Interact with our website or ads

  • Become a customer

 

2. Why We Collect Your Information

We use your information to:

  • Provide quotes and services

  • Communicate with you about bookings

  • Send invoices and payment reminders

  • Improve our services and website

  • Respond to enquiries

  • Share updates or promotional offers (only where consent is given)

  • Meet legal obligations

We do not sell your data.

 

3. Marketing & Communication

We may occasionally contact you about:

  • Discounts or special offers

  • Service reminders

  • Relevant updates about Rapid Pressure Washing

You can opt-out anytime by contacting us or using unsubscribe links where available.

 

4. Sharing Your Information

We may share your information only when necessary with:

  • Payment processors

  • Scheduling or invoicing platforms

  • Website and IT providers

  • Marketing platforms (Meta, Google etc.) where you have interacted with ads

These providers are required to handle data securely and in accordance with privacy laws.

We will never share your information without good reason or sell it.

 

5. Storage & Security

We take reasonable steps to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification or disclosure

Information may be stored securely in Australia or reputable secure cloud services.

 

6. Access & Correction

You may request:

  • Access to the personal information we hold about you

  • Corrections if any details are inaccurate

Contact us using the details below.

 

7. Cookies & Website Tracking

Our website may use cookies and analytics to:

  • Understand website activity

  • Improve user experience

  • Measure advertising performance

You can disable cookies in your browser settings, however some features may not work correctly.

 

8. Third-Party Links

Our website may contain links to other sites.
We are not responsible for the privacy practices of other websites.

 

9. Overseas Disclosure

Some third-party platforms we use may store information overseas (for example: the United States).

We only use reputable services with appropriate security safeguards.

 

10. Complaints

If you have concerns about privacy, please contact us first.
We will respond promptly.

If unresolved, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

 

11. Contact Us

Rapid Pressure Washing
Email: [insert email]
Phone: [insert phone]
Website: rapidpressurewashing.com.au

 

12. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on our website with a revised “Last updated” date.

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